IT Business Applications Specialist

Job purpose

The “IT Business Applications Specialist” maintains the IT business application portfolio and its associated server / client systems in the regional US sites.

The position will act in accordance with the Group’s Mission, Vision, Values & Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, and HSE standards.

Main tasks and responsibilities

• Responsible for the deployment, operation and support of the local IT business application portfolio
• Supports the application portfolio rationalization, consolidation and standardization processes
• Assist in global software Release- and Change Management and digitalization initiatives
• Aid business functional application strategies with the management functions of IT
• Manage and develop Customer relationship to capture feedback to improve the IT support
• Capture business demand and identify solutions in coordination between Business and IT
• Acting as liaison between Business Process Owner / Subject Matter Experts (SME’s) and the IT teams
• Act as project manager in IT projects
• Oversees various projects involving business functions, contractors, end users and IT resources
• Support the day to day maintenance and incident management of the IT and business applications in cooperation with customer internal organisations and 3rd party support personal
• Creates application and system documentation
• Supports the expansion of the emergency management
• Local support to implement cybersecurity measures
• Train end users in Microsoft application usage

Education requirements:

• Bachelor degree in Information Technology or related field or equivalent years of experience

Background and experience

• ITIL Service Management Processes (Incident, Change and Problem Management processes).
• Experience with support of special business applications and systems used in functional areas like Laboratory, Manufacturing and Engineering
• Significant experience / success working in global teams
• Experience working in an IT Service Center environment
• 5-7 years’ experience in an IT & Business Function
• Several years of professional experience with Microsoft systems (Windows 11, Windows Server, SQL Server)   
• Experience with Microsoft 365 applications 
• Project and demand management 

Competencies and skills

• Excellent customer service and troubleshooting skills
• Demonstrated written, verbal, and listening communication skills.
• Strong knowledge in incident and problem management
• Proven understanding of server and IT technologies, processes, and procedures
• Ability to balance competing demands for resources and adapt to changing priorities
• Maintain a high level of flexibility in a corporate enterprise environment
• Highly organized and detail oriented

Notable Working Conditions: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to access and navigate each department within the organizations facilities. 

– Must be available to support Bay City onsite 2 days a week or as needed to provide necessary support.